Call volume
Total Calls:
Face-to-face assessments: 6,832
Telephone consultations: 9,527

Gender
Male: 53.2%
Female: 46.8%

Age Group
8 Years and Younger: 6.8%
9 to 11 Years Old: 10.8%
12 to 14 Years Old: 29.1%
15 to 17 Years Old: 52.7%
18 Years and Older: 0.6%

Acuity
Emergent: 18%
Urgent: 78.6%
Non-Crisis: 3.4%

Type of Call
Harm to others: 5.5%
Harm to self: 19.2%
Threat to others: 16.5%
Threat to self: 49.5%
Non-crisis: 3.1%

Disposition
Admitted to hospital: 33.5%
Referred to respite: 1.1%
Referred to other services: 65.4%

Suicide risk
No evidence of risk: 33.4%
History of suicide gestures: 39.4%
Recent act: 19.5%
Acute risk: 7.7%

Risk of self-mutilation
No evidence of risk: 57.9%
History of self-mutilation behavior: 25.3%
Recent act: 14.5%
Acute risk: 2.3%

Risk of harm to self or others
No evidence of risk: 59.2%
History of harm to self or others: 25.1%
Recent act: 13.4%
Acute risk: 2.3%

Danger to others
No evidence of risk: 41.8%
History of being danger to others: 33.3%
Recent act: 19.9%
Acute risk: 5.0%

Risk of sexual aggression
No evidence of risk: 92.3%
History of sexual aggression: 6.0%
Recent act: 1.4%
Acute risk: 0.3%

Risk of runaway
No evidence of risk: 59.6%
History of runaway: 26.6%
Recent act: 11.4%
Acute risk: 2.4%

Impaired judgment
No evidence of risk: 7.9%
History of impaired judgment: 28.3%
Recent act: 50.2%
Acute risk: 13.6%